Transcript
An incident management employee monitors the network for
signs of potential issues. Common signs include increased latency or slow
response times, packet loss or incomplete data transmission, and high
network utilization, which means unusual traffic volumes. Incident
management employees also watch for frequent timeouts, interface
errors such as CRC errors, and device failures; for example, routers
going offline. Unusual traffic patterns, such as sudden spikes or
drops, can indicate problems. DNS issues may cause websites to become unreachable,
while connectivity loss affects specific regions or customers. The
employee checks for alarms and alerts from monitoring tools, customer
complaints about slow speeds or outages, and recent configuration
changes that might cause issues. Power supply problems and security
alerts like DDoS attacks are also monitored. Detecting these signs
early helps resolve issues quickly and minimize customer impact. (135 words)
